The 2021 water billing schedule is now available for viewing via this page.
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Tag: water
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Copy 2020 Water billing schedule
The 2018 water billing schedule is now available for viewing via this page.
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Planned water outage
We have been advised that Water & Sewerage Corporation are replacing the bulk meter installation on September 2, 2013. The work includes installation of a new meter box, isolation valves, meter, check valve and telemetry equipment. As a result the water supply may be disrupted from approximately 10am until 2pm on Monday.
Please note that individual meters are not being replaced, this project relates to the replacement of the bulk meter equipment for the water supply to the community.
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Low water pressure
Water & Sewerage Corporation, the provider of water to the Sandyport community, issued a press release concerning the conservation measures that are taking place which are impacting upon the water pressure during the evenings. The relevant excerpt reads:
The Water and Sewerage Corporation wishes to advise the public, its customers and residents in New Providence that water conservation measures will be implemented to assist in building our storage levels. These cutbacks are scheduled to occur between the hours of 10:00 PM and 5:00 AM. During this period, customers in New Providence may experience lower than normal pressures. The Corporation apologies for any inconvenience that may be caused, and appreciates your support as we work to improve our level of service.
The full press release is available for download here.
Water is presently charged at $26 per 1,000 gallons which intentionally covers the cost of water consumed together with non-revenue water used in the amenity areas such as the pools and gardens. The Board has determined that non-revenue water costs shall be more fairly distributed across the community and the cost per gallon of consumed water be lowered.
Effective July 1, 2013 water will be charged to all units (vacant lots, homes and condominiums) on the following basis:
- $20 per month service fee (billed quarterly, irrespective of whether or not a meter is installed), plus
- $20 per 1,000 gallons ($0.20 per gallon, where applicable)
Including the service charge, the average cost per gallon will be less than under the present pricing structure where consumption exceeds 10,000 gallons per quarter.
The following fees associated with a water account remain unchanged:
- All accounts require a $250 deposit which is refundable (less any outstanding charges) when the water account is closed.
- New supplies are subject to a $200 new installation charge (the meter remains the property of the Association).
- Connections and reconnections are subject to a $25 charge.
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Scheduled water outage
Please be advised that we will be performing routine pressure testing of the water supply in order to determine if there are any underground leaks. The water supply will be disconnected between 10am and noon in accordance with the following schedule:
| Day | Date | Location |
| Tuesday | 19-Mar-13 | Jacaranda Close and Coral Beach |
| Wednesday | 20-Mar-13 | Poinciana Cay and Royal Palm Cay |
| Thursday | 21-Mar-13 | Kingfisher Drive and Watercolor Cay |
| Friday | 22-Mar-13 | Sand Dollar Island and Happy Lane |
We apologise in advance for any inconvenience this may cause.
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Water supply disruption
We are experiencing a delay in resolving several bursts in the water main, likely due to a sudden increase of water pressure. We are unable to advise when normal service will be resumed however work will continue until resolved.
It has come to our attention that Water & Sewerage Corporation have been calling homes in the area with a message for residents to pay outstanding water bills. All payments should continue to be made to the Association in the usual manner to ensure uninterrupted supply.
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Recent low water pressure concerns
There have been a number of occurrences of low water pressure which we have reported to Water & Sewerage Corporation. They have advised that they will send a technician to investigate the matter and ensure that no anomaly exists but that there have been several instances where they have had low water pressure occurrences due to water main breakages resulting from third party construction activities. They have also reported that with the ongoing roadworks on Prince Charles they have made several tie-ins causing water pressure to be affected across New Providence during the midnight and morning hours, which is sometimes extended into peak usage time.
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Wastewater collection system
The Association is responsible for processing it’s own waste water which means that we receive sewage from private residences and pump the same to our waste water treatment plant. The system operates 24 hours per day, 365 days a year using a total of 14 pumps to ensure the effluent reaches it’s destination.
In order for the pumps to operate efficiently they need to be free of heavy matter such as cloths, towels, mops and t-shirts – all of which we have found in the system when we have experienced a failure. Although we have prevention and redundant systems in place, failures do place an unnecessary burden on the system which can lead to further and larger problems.
To that end we would ask that all residents be mindful of what material is disposed of via the sewer system and avoid dumping anything that may not pass through a pump in the toilet or drain.