An increasing number of Owners are learning about the existence of this website and have been using it as their primary form of communication, likely because they are home when the office is closed. We have added new tools to help make communicating with the Association easier and to provide information that we can act upon in order to make Sandyport a place of constant improvement.
We have received a lot of positive comments about the introduction of our job ticketing system which is the back office to the ‘Report a concern’ page. When a concern is reported, a job ticket is opened on the server and the Administrator is alerted. The details of the report are assigned to the supervisor of the appropriate division and as it progresses toward resolution, the updates are noted and sent to the person who filed the report. Only when the issue reported has been concluded is the job ticket closed. The closed job tickets are not deleted, they are archived in case they are required for future reference.
The new look of the website has been designed for easier navigation, putting the most important pages no more than one click away. We welcome any feedback or suggestions that we may incorporate into the site that would help to improve our service.
Please share this with other Owners.