Tag Archives: billing

Shareholder certificates

Since ownership of the Association was transferred to the Property Owners, we have started the process of issuing the share certificates. Each property entitles the Owner to one share in the Association however in many cases we do not have all of the information required to enable us to issue the share certificate.

If you have received a share certificate, you may disregard this notice. If you have already provided information but do not yet have the share certificate in your possession, please contact the office as it may be awaiting collection. If you have not provided the information, please download the attached form and fax it to +1 (242) 327 8665 or email it to shareholders@sandyportmanagement.com. If you rent the home, please also complete the second page providing the tenant information.

Download form (requires Adobe Acrobat to view)

Changes to water billing

In order to improve the efficiency of water billing, we will be reading the meters once every quarter. The next readings will be carried out in September and every three months thereafter.

We will be sending future water bills on the same invoice as the service charges each month. The water component of the bill will be an estimate based on previous consumption. The quarterly bill will consist of the actual since the previous reading minus the estimated charged.

Owners benefit from a $40 per annum saving in meter reading charges.

Improved collections procedures

We have revisited our revenue collection procedures in a bid to collect funds in a timely manner that will enable us to deliver a better and faster service. The bills are due on the first of every month and, to allow time for preparations, we generally send them out about 2 weeks before the due date.

If there are any queries, we would ask your assistance in bringing them to our attention before the due date. If not, we would appreciate payment as close to the due date as possible.

In addition to internal changes to our procedures, we have arranged for the assistance of debt collection agencies for delinquent accounts both here in The Bahamas and the UK in order to minimise our exposure to risky debts. Since their fees are paid by the debtor, the Association bears no cost for their services.

We have already seen an improvement over the course of the last month, reducing the outstanding balances by about 9 days and we expect to see further improvements over the next few months. We thank the owners that have historically been timely in paying the service charges and would ask everyone else to assist the Association by making payment a priority.