The 2011 financial statements are complete and available for download here.
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2011 Financial Statements
Tag: accounts
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Customer service
We have enhanced the ‘Report a concern’ ticketing system on our website to provide an integrated solution that allows all support queries to be tracked through a single unified process. Support requests can be created with any of the following methods:
- By clicking on the ‘Report a concern’ tab to the right
- By accessing the ‘Customer service’ panel from the top menu then by selecting the ‘Submit a request’ option
- By emailing support@sandyportmanagement.com with your address and message
The ticketing system has been successful to date and the benefits of using this method to report concerns include:
- Being faster since the system is designed to receive, track and progress chase to completion
- Creating visibility to what concerns are in progress and what stage they are at
- Not waiting for voice messages to be passed to the right department
However, we recognize that it is not always practical to report concerns electronically so our staff will open a support ticket if the information is called in and the query cannot be handled immediately.
In the coming weeks, the ‘Customer service’ section will be populated with helpful information so it may be worth checking before opening a new ticket in the event that your query may already be answered. Finally, those tickets created using the previous system will remain accessible until they are solved and closed.
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Delinquent accounts page
It was agreed at the AGM that the list of delinquent accounts be published on the website. This information can be found under About > Payment methods menu and will be updated periodically.
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Water account deposits
The Board has determined that all water accounts shall be subject to payment of a $250 deposit in addition to new connection fees, where applicable. The deposit replaces the estimated (projected) water charges that were previously billed quarterly in advance.
Where the projected water charges from the previous quarter exceed the $250 deposit, the excess is credited to the account. If the projected water charges were below $250, the difference is charged to the account. This difference between the projected water and $250 deposit will be reflected on the next statement as a ‘Deposit adjustment’.
Post general questions about this change in the comments section below. Specific account enquiries should be emailed to accounts@sandyportmanagement.com.
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2012 Assessment notice
Thursday, December 15th, 2011
Dear Homeowner
The Board of Directors of the Sandyport Homeowners Association met at a Board Meeting on December 12th, 2011 and set the Association’s Annual Assessment Fee for 2012 at $2.75 per square foot.
The 2012 budget is attached and will be effective January 1, 2012.
We are pleased to confirm the following payment options:
- Payment in full by January 16th for the 2012 assessment will receive a 3% discount, which can be deducted at the time of payment. Note that payments must be received by this date to qualify for the discount.
- Monthly – due on the first day of each calendar month, commencing January 2012.
- Quarterly – due on the first day of January, April, July and October.
- Half yearly – due on the first day of January and July.
You will receive your 2012 assessment invoice in full later this month and be able to select your payment options at that time.
Yours sincerely
Karen Dagenais
Chairman
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2010 Financial statements
The 2010 financial statements are complete and available for download here.
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We have moved!
We are pleased to advise that we have relocated the offices for the Association to Lagoon Court in Sandyport Olde Towne Mall. Please refer here for current contact information.
If you are accustomed to paying your bills at the Association’s office, you may continue to do so by leaving payment at reception with the address of the account being paid noted on the cheque. If you do not note the address of the account being paid, this may delay processing so please ensure this information is included with your payment.
At a meeting on January 24, 2011 the Board determined that new homes and those presently under construction shall be subject to the following conditions:- That provided all other conditions have been met, new construction approval shall be granted conditionally upon a $2,500 building fee being paid in advance for each new dwelling.
- Once construction approval is granted, based on the submitted drawings the Maintenance Fee shall apply with a 50% discount less the Indenture Charge (the “Provisional Maintenance Fee”).
- If construction approval was granted prior to January 24, 2011, the Provisional Maintenance Fee shall apply from May 1, 2011.
- Upon submission of the Occupancy Certificate to the HOA or the first anniversary of the commencement of the Provisional Maintenance Fee, the standard Maintenance Fee shall apply in accordance with the Licence Agreement.
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List of assessed addresses
We are pleased to be in a position to publish the list of addresses that are subject to assessment for the purposes of calculating the annual maintenance fees. The information may be found by clicking here. Note that some homes are still under construction therefore removed from the calculation (indicated with a note ‘A’) and others are based on preliminary measurements which may be subject to change (note ‘B’).
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2011 Assessment Notice
The Board of Directors of the Sandyport Homeowners Association met at a Board Meeting on December 11, 2010 and set the Association’s Annual Assessment Fee for 2011 at $2.75 per square foot.
The 2011 budget is attached and the changes will take effect from January 1, 2011, to be billed in December 2010.
We are also pleased to confirm that there will be a number of payment options available:
1. Payment in full by January 15th for the 2011 assessment will receive a 3% discount, which can be deducted at the time of payment.
2. Monthly – due on the first day of each calendar month, commencing January 2011.
3. Quarterly – due on the first day of January, April, July and October.
4. Half yearly – due on the first day of January and July.
You will receive your 2011 assessment invoice in full later this month and be able to select your payment options at that time.
