Improved collections procedures

We have revisited our revenue collection procedures in a bid to collect funds in a timely manner that will enable us to deliver a better and faster service. The bills are due on the first of every month and, to allow time for preparations, we generally send them out about 2 weeks before the due date.

If there are any queries, we would ask your assistance in bringing them to our attention before the due date. If not, we would appreciate payment as close to the due date as possible.

In addition to internal changes to our procedures, we have arranged for the assistance of debt collection agencies for delinquent accounts both here in The Bahamas and the UK in order to minimise our exposure to risky debts. Since their fees are paid by the debtor, the Association bears no cost for their services.

We have already seen an improvement over the course of the last month, reducing the outstanding balances by about 9 days and we expect to see further improvements over the next few months. We thank the owners that have historically been timely in paying the service charges and would ask everyone else to assist the Association by making payment a priority.

New look, same functionality

An increasing number of Owners are learning about the existence of this website and have been using it as their primary form of communication, likely because they are home when the office is closed. We have added new tools to help make communicating with the Association easier and to provide information that we can act upon in order to make Sandyport a place of constant improvement.

We have received a lot of positive comments about the introduction of our job ticketing system which is the back office to the ‘Report a concern’ page. When a concern is reported, a job ticket is opened on the server and the Administrator is alerted. The details of the report are assigned to the supervisor of the appropriate division and as it progresses toward resolution, the updates are noted and sent to the person who filed the report. Only when the issue reported has been concluded is the job ticket closed. The closed job tickets are not deleted, they are archived in case they are required for future reference.

The new look of the website has been designed for easier navigation, putting the most important pages no more than one click away. We welcome any feedback or suggestions that we may incorporate into the site that would help to improve our service.

Please share this with other Owners.

Welcome!

Welcome to the new website for the Sandyport Homeowner’s Association. Here we will keep you informed of any service updates, news and other developments.

Use the menu above for further options including new contact information as well as an area to report any concerns or book a pool area for a function.

Serving our community